Please review the full coverage of our warranty policy. Returns will be handled on a case-by-case basis and will be authorized at our discretion. Customers are able return UNOPENED and UNUSED items for store credit within 30 days of purchase. Customers are responsible any shipping costs. Shipping charges are non refundable and non creditable. Customers will be charged with a 20% Restocking Fee for unopened or unused items.
We do not typically accept refunds and exchanges on e-juices unless due to our error. Any concerns and questions please email us at firstname.lastname@example.org
Important:Once you have been approved for a return, you have 30 days to return the item(s). After the 30 days we are unable to take the item back. To complete your return, we require a receipt or proof of purchase.
Due to the low prices of clearance items there will be no returns, refunds or warranties on these items. Items under Lucky Deals or Price Reduced Items are considered clearance items.
Our “30-Day Warranty” is applied on the day the customer’s items are delivered. Shipping costs are non-refundable/creditable.
DOA, Missing, or Wrong Item Claims
Please inspect your items carefully upon receiving your order. For “Dead on Arrival” (DOA), missing, or wrong item(s), notify us through e-mail within 48 hours. You can contact our customer service by email at email@example.com with the order number and the description of the problem. For DOA and wrong items we will send you a pre-paid return label. It is your responsibility to check within 48 hours. If no notification is received by this time period, the order will be deemed correct and you are satisfied with your order.
What is not covered by our warranty?
• Does NOT cover e-liquids, atomizers(coils), tanks, rebuildable products, batteries, chargers, drip tips, coils, or any other accessories on the device itself
• Failure or damage caused due to improper use or unauthorized repair
• Failure or damage as a result of excessive force such as dropping or abuse
• Failure or damage as a result of usage outside of recommended operating. (See usage manual for operating instruction's)
• Damage or failure caused from improper use. This includes water damage, juice spillage, and fire damage. (See usage manual for operating instruction’s)
• Loss or damage due to missing components
• Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
• Damage to the finish (cosmetic issues) of the product are also not covered in the warranty
• Rattling or sticky buttons
• The product has been modified in anyway
• Defects caused by normal wear and tear or otherwise due to the normal aging of the product
• Exceeding the warranty period
What is covered by our warranty?
• LED Display goes out
• Charging port stops working
• Battery unit turns off while taking a hit
• Unit auto fires
• Chip functions improperly
Some products will have minor flaws and is expected during manufacturing. We can only accept a return or exchange an item if it’s defective.
FOR SIGELEI PRODUCTS
Starting 5/13/2016 Lucky 8 Vapes is no longer able to accept back any Sigelei product(s) per request of Sigelei’s new policy changes. For any issues with your Sigelei product(s) you will need to contact Sigelei’s warranty service directly.
Sigelei after sales information:
Phone: (909) 218-4484
Address: 1500 S Milliken Ave #f Ontario, CA 91761
Customers will be charged a 20% restocking fee on returns/exchanges. This includes packages not signed for during delivery and returned to us by the shipping courier. Returns and exchanges will be made in the form of Store Credit, and will be added to your account. Please be aware that if items are returned incomplete or not in the same condition they were shipped to you, no credit will be given and the package will be returned to the customer.
REFUND/STORE CREDIT POLICY
All refunds and exchanges are issued as store credit. When the returned item has been received in satisfactory and unused condition. Credit will be issued to the Lucky 8 Vapes account used to make the purchase within 10 business days.