a message to our customers regarding covid-19

There is understandable concern about COVID-19 in our communities right now and we would like you to know Lucky 8 Vapes is doing everything possible to help keep our staff and customers safe and healthy during this time. 

Your health and your family’s health are paramount to us. We are learning more about COVID-19 every day and we know there are steps we can all take to reduce our risk of getting the virus or spreading the virus if we become infected.

Please know that at Lucky 8 Vapes, we are taking multiple actions to protect our staff and customers. We have stringent sanitation practices in place in both our locations.

We are cleaning both our stores including display counters and work areas every hour. We have dedicated staff at each store assigned to cleaning and sanitation. We also have emergency measures in place should a staff member become ill or if we are notified by a health agency regarding a staff member or customer who has contracted COVID-19. 

If there comes a time where we learn of a staff member or customer in the store who has contracted COVID-19, we may need to adjust store hours or close a store temporarily if we are directed by the local health authority to do so. We will close a store temporarily, if it is in the best interest of our staff, customers and the greater public. 

We encourage all of our staff and customers to practice social distancing. If you experience a fever, dry cough and flu-like symptoms, you must call your local health authority who will direct you to next steps including where you can take the COVID-19 test. For up to date information on COVID-19, the following resources are available: World Health Organization and Health Canada. If you see our team wiping down payment terminals, cash registers, counter tops and door handles, please know this is an effort to reduce any risk. 

If you have any questions or concerns about your health, we encourage you to contact your health care professional. Priority for everyone right now needs to be constant hand washing, avoid going out in public, and if we do get sick, self-isolating at home to not spread the risk of the virus. 

As the situation evolves, you may see our stores implementing new measures to prevent the further spread of COVID-19. We will continue to do everything we can. Our goal will always be maintaining your trust and giving you peace of mind, regardless of how you shop with us: online or in-store.

Sincerely,

Pasu Wong & Bryan Villabroza

Owners

Lucky 8 Vapes